Privacy policy

Last updated: November 3, 2026

RavenFang Technology LLC, operating as LumenPatio (“LumenPatio,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, place an order, contact support, or otherwise interact with our online store.

Contact: our Contact page

Postal address: RavenFang Technology LLC, 35 W 31st St, Front A, Unit 168, New York, NY 10001

1. Information we collect

Information you provide

  • Account details (name, email, password) if you create an account
  • Checkout details (billing/shipping name, address, phone, email)
  • Payment information processed by our payment providers (we do not store full card numbers on our servers when using standard Shopify Payments checkout)
  • Messages you send to customer support
  • Reviews, survey responses, or contest entries (if you choose to submit them)
  • Marketing preferences (e.g., email signup)

Information collected automatically

  • Device and browser type, IP address, approximate location derived from IP
  • Pages viewed, referring/exit pages, clicks, and time on site
  • Cookies, pixels, and similar technologies (see Section 6)
  • Order and cart activity (including abandoned cart data if enabled)

Information from third parties

  • Fulfillment and shipping partners (tracking status, delivery exceptions)
  • Payment processors (payment confirmation, fraud signals)
  • Advertising platforms (e.g., Meta, TikTok) when you interact with our ads
  • Analytics providers

2. How we use information

We use personal information to:

  • Process, fulfill, and deliver orders (including sharing address/SKU data with suppliers and carriers)
  • Provide customer support, returns, and refunds
  • Send transactional emails (order confirmation, shipping, delays)
  • Send marketing emails/SMS if you opt in (you can unsubscribe anytime)
  • Improve our site, products, and customer experience
  • Detect fraud, secure our store, and enforce our Terms
  • Comply with legal obligations (tax, accounting, law enforcement requests)
  • Measure and improve advertising (including retargeting), subject to your cookie/ad choices

3. How we share information

We do not sell your personal information for money. We may “share” or disclose information as follows:

Recipient type Purpose
E-commerce platform (e.g., Shopify) Host store, checkout, accounts
Payment processors (including Shopify Payments) Process payments, fraud prevention
Dropshipping / fulfillment suppliers & 3PLs Pick, pack, ship your order
Carriers Deliver packages
Email/SMS providers (e.g., Klaviyo or similar) Transactional and (if opted-in) marketing messages
Analytics & advertising partners (e.g., Meta, TikTok, Google) Analytics, ads measurement, retargeting
Professional advisors Legal, accounting, tax
Authorities When required by law or to protect rights/safety
Business transfers Merger, acquisition, or asset sale

Overseas suppliers may process shipping data outside the United States. By ordering, you understand your shipping details may be transferred to the countries where fulfillment occurs.

4. Your choices and rights

Marketing

  • Unsubscribe links are included in marketing emails
  • For SMS (if offered): follow opt-out instructions in the message (e.g., reply STOP)
  • Transactional messages related to your order may still be sent

Cookies / ads

  • Browser settings can block or delete cookies; some site features may not work
  • Platform tools (e.g., Meta / TikTok / Google ad settings) let you limit personalized ads
  • Cookies and consent are managed through Shopify's built-in cookie banner, where you can accept or decline non-essential cookies and change your choices at any time

Access, deletion, and correction (U.S.)

Depending on your state of residence (including California under the CCPA/CPRA, and other state privacy laws), you may have rights to:

  • Know/access categories and specific pieces of personal information we collected
  • Request deletion (subject to legal exceptions, e.g., completing transactions, fraud prevention, tax records)
  • Correct inaccurate information
  • Opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising
  • Limit use of sensitive personal information (if we collect it)
  • Non-discrimination for exercising rights

To exercise rights: contact us through our Contact page with the subject line “Privacy Request” and enough detail for us to verify your identity and fulfill the request. Authorized agents may submit requests where permitted by law; we may require proof of authorization.

Do Not Sell or Share My Personal Information: A "Do Not Sell or Share My Personal Information" link appears in our site footer, provided through Shopify's Customer Privacy settings. We also honor recognized browser opt-out signals (such as Global Privacy Control) where required by law.

California (CCPA/CPRA) and other U.S. state privacy rights: If you live in California or another U.S. state with a consumer privacy law, you have the right to know what personal information we collect, use, and disclose; to delete it; to correct inaccurate information; and to opt out of the sale or sharing of your personal information. To make a request, contact us through our Contact page with the subject line "Privacy Request"; we will verify your identity and respond within the time the law requires. We will not discriminate against you for exercising any of these rights, for example by denying goods, charging different prices, or providing a different level of service.

5. Children’s privacy

Our store is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe we have, contact us through our Contact page and we will take appropriate steps to delete it.

6. Cookies and tracking technologies

We and our partners use cookies, pixels, local storage, and similar technologies to:

  • Keep you logged in and remember cart contents
  • Understand site performance
  • Measure ad campaigns and show relevant ads

You can manage cookies through Shopify's built-in cookie banner on our site or via your browser settings. Turning off cookies may affect checkout and personalization.

7. Data retention

We retain personal information as long as needed to:

  • Provide products and support
  • Meet legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

Retention periods vary by data type (e.g., order records are typically kept longer than abandoned-cart analytics). Order and chargeback records are retained for at least 18 months.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure. Please use a strong unique password for any store account.

9. U.S. customers only

Our store serves customers in the United States only, and we ship only to the contiguous 48 U.S. states. If you access the site from outside the U.S., your information will be processed in the U.S. and other countries where our providers and suppliers operate.

10. Third-party links

Our site may link to third-party websites or apps. Their privacy practices are their own; review their policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Material changes may also be communicated by email or a site notice when appropriate.

12. Contact

LumenPatio

Operated by RavenFang Technology LLC

Contact: our Contact page

Address: RavenFang Technology LLC, 35 W 31st St, Front A, Unit 168, New York, NY 10001