Shipping policy
Last updated: November 3, 2026
This Shipping Policy describes how LumenPatio (operated by RavenFang Technology LLC) processes, ships, and delivers orders placed on our website. We sell home, balcony, and garden products to customers primarily in the United States. Fulfillment may be handled by LumenPatio and/or third-party suppliers and warehouses (U.S. and overseas).
1. Contact
Questions about shipping or tracking: our Contact page
Business / mailing address: RavenFang Technology LLC, 35 W 31st St, Front A, Unit 168, New York, NY 10001
2. Where we ship
Primary market: United States (contiguous 48 states).
At launch we ship only to addresses in the contiguous 48 U.S. states. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or any international destination, including Canada and Mexico. Orders to these addresses cannot be placed at checkout.
If we expand shipping regions, product pages and checkout will show eligibility and any extra fees before you pay.
3. Processing time
After your order is placed and payment clears:
- In-stock / U.S. warehouse items: typically processed within 1–3 business days
- Supplier / overseas warehouse items: Items shipped from overseas warehouses show their estimated processing and delivery time on the product page.
Weekends and U.S. federal holidays are not business days. During peak seasons (e.g., spring garden season, holidays), processing may take longer. We will email you if there is a material delay we know about.
4. Shipping methods and estimated delivery
Delivery is framed by SKU. Each product page states where that item typically ships from (U.S. warehouse or overseas warehouse). Delivery estimates start after the order ships (not from the order date). Estimates are not guarantees.
U.S.-stock / U.S. warehouse items
When the product page says the item ships from a U.S. warehouse, typical delivery is about 3–5 business days after shipping for many destinations in the contiguous 48 states (carrier and ZIP code affect this).
| Method (label at checkout) | Estimated delivery after ship |
| Standard (U.S. warehouse) | About 3–5 business days (typical; not guaranteed) |
We currently offer standard shipping.
Overseas / China or multi-warehouse fulfillment
Some SKUs ship from overseas warehouses. Processing and transit times are longer and vary by supplier:
| Method | Estimated delivery after ship |
| Standard (overseas warehouse to U.S.) | Items shipped from overseas warehouses show their estimated processing and delivery time on the product page. |
Honest disclosure: Always check the product page for that SKU’s warehouse origin. If a listing does not say, ask us through our Contact page before ordering if delivery timing is critical.
5. Shipping rates
Shipping cost (if any) is calculated at checkout based on:
- Destination address
- Package weight/dimensions
- Supplier location for that SKU
Free-shipping promotions, if any, will be described on the site or cart and may exclude certain regions, oversized items, or sale items.
6. Order tracking
When your order ships, we (or our fulfillment partner) will send tracking by email when available. Tracking may take 24–48 hours after the “shipped” notice to activate in the carrier system.
If tracking stalls for an extended period, contact us through our Contact page with your order number. We will check with the supplier/carrier.
7. Multiple packages
Orders with multiple items may ship from different warehouses and arrive in separate packages on different days. You may receive more than one tracking number.
8. Address accuracy
You are responsible for providing a complete, accurate shipping address at checkout. We are not responsible for orders shipped to an address you entered incorrectly.
If you notice an address error before the order ships, contact us through our Contact page immediately. We will try to update it; changes are not guaranteed once the supplier has printed a label.
9. Delivery issues
- Missing package / not received: Report within 7 days after the delivery estimate ends, or within 7 days of a “delivered” scan when you did not receive a package. Check with household members, building staff, and nearby safe places first; then contact us through our Contact page with your order number so we can open a carrier inquiry.
- Damaged in transit: See our Refund & Returns Policy; photograph the box and product before disposing of packaging when possible.
- Refused / unclaimed packages: May be returned to the warehouse; refunds (if any) may deduct outbound shipping and return fees.
10. Late orders
If your order is 7 or more business days past its delivery estimate and still has not arrived, contact us through our Contact page. We will offer a free replacement or a full refund. Store credit may be offered as an optional alternative if you prefer and we agree in writing.
This late-order remedy does not replace your rights under our Refund & Returns Policy for damaged, defective, or incorrect items.
11. Duties, taxes, and fees
For U.S. domestic shipments, applicable sales tax may be collected at checkout where required by law.
We do not ship internationally at this time, so no customs duties apply to customers.
12. Force majeure / delays outside our control
We are not liable for delays caused by carriers, customs, weather, natural disasters, pandemics, war, strikes, supplier outages, or other events beyond our reasonable control. We will still communicate what we can when we have updates. The late-order remedy in Section 10 still applies when an order is 7+ business days past its estimate, unless a force majeure event makes fulfillment impossible.
13. Policy updates
We may update this Shipping Policy from time to time. The version on our website at checkout applies to that order.
LumenPatio
Operated by RavenFang Technology LLC
RavenFang Technology LLC, 35 W 31st St, Front A, Unit 168, New York, NY 10001