Refund policy
Last updated: November 3, 2026
Thank you for shopping with LumenPatio (operated by RavenFang Technology LLC). This Refund & Returns Policy explains how returns, exchanges, refunds, and damaged or incorrect items are handled for orders placed on our website.
LumenPatio is a U.S.-facing online retailer. Many products are fulfilled by third-party suppliers (including U.S. and overseas warehouses). Please read this policy carefully before purchasing.
1. Contact
For return, refund, or order issues, contact us through our Contact page and include:
- Order number
- Full name and shipping address used at checkout
- Clear photos (for damaged, defective, or incorrect items)
- A short description of the issue
We aim to respond within 1–2 business days (Monday–Friday, U.S. Eastern Time, excluding U.S. federal holidays).
Business / mailing address: RavenFang Technology LLC, 35 W 31st St, Front A, Unit 168, New York, NY 10001
2. Return window
Most unused items may be returned within 30 days of the delivery date shown on the carrier tracking record.
To qualify for a standard return:
- The item is unused, unworn (where applicable), and in the same condition as received
- Original packaging, tags, manuals, and accessories are included when reasonably possible
- You provide proof of purchase (order number / receipt)
Final sale / non-returnable (unless defective or incorrect):
- Personalized or custom-made items
- Items marked “Final Sale” on the product page
- Gift cards and digital products (if offered)
- Items returned after the 30-day window without our written approval
3. How to start a return
- Contact us through our Contact page with your order number and reason for return.
- Wait for a Return Authorization (RA) and return instructions. Do not ship a return until we confirm.
- Pack the item securely and ship to the address we provide (this may be a supplier or warehouse address, not always RavenFang Technology LLC, 35 W 31st St, Front A, Unit 168, New York, NY 10001).
- Keep your return tracking number until the refund is issued.
We may decline a return that arrives without an RA, damaged due to poor packing, or missing required parts.
4. Return shipping costs
| Situation | Who pays return shipping |
| Change of mind / ordered wrong size or item (buyer’s preference) | Customer (unless we offer a prepaid label at our discretion) |
| Defective, damaged in transit, or we sent the wrong item | LumenPatio (we will provide a prepaid label or reimburse reasonable return postage when we approve the claim) |
| Missing parts / incomplete kit attributable to fulfillment | LumenPatio (we may ship a replacement part instead of a full return) |
Original outbound shipping fees are generally non-refundable unless the return is due to our error or a verified defect/damage.
5. Damaged, defective, incorrect, missing, or late items
Report windows
Contact us within these windows (include photos for damage/defect claims):
- Damaged, defective, or incorrect item: within 7 days of delivery (or as soon as you discover the issue if packaging looked intact).
- Missing package / not received: within 7 days after the delivery estimate ends, or within 7 days of a “delivered” scan when you did not receive a package.
- Late order: if an order is 7 or more business days past its delivery estimate and still has not arrived, contact us for the late-order remedy below.
Include photos of:
- The product and the damage/defect (when applicable)
- The packing materials / outer box (if transit damage is claimed)
- The packing slip or order label if available
Remedies
Remedies we may offer (at our reasonable discretion, and as required below for late orders):
- Replacement of the same item (subject to stock)
- Partial refund
- Full refund
- Missing-part replacement without a full return
- Store credit (optional alternative when you prefer and we agree in writing)
Late-order remedy: If your order is 7+ business days past its delivery estimate and has not arrived, you are entitled to a free replacement or a full refund. Store credit may be offered as an optional alternative if you prefer and we agree in writing.
If a carrier marks a package delivered and you did not receive it, contact us within the 7-day window above. We will investigate with the carrier and supplier. Resolution may take several business days.
6. Refunds
Once we (or our fulfillment partner) receive and inspect the returned item:
- Approved refunds are issued to the original payment method
- Processing typically takes 5–10 business days after we confirm receipt/inspection (your bank or card issuer may need additional time to post the credit)
- Store credit may be offered as an alternative if you prefer and we agree in writing
We do not refund amounts for items that fail inspection (used beyond reasonable try-on/inspection, missing components not disclosed, or returned after the window without approval).
7. Exchanges
We do not guarantee direct exchanges for a different color/size/SKU. For a different item, request a return/refund and place a new order (subject to availability and current pricing).
8. Order cancellations
- If your order has not yet shipped, contact us through our Contact page ASAP with your order number. We will attempt to cancel; if cancellation succeeds, you will receive a full refund.
- Once an order is marked shipped or handed to a carrier, it cannot be cancelled. You may use the return process after delivery if eligible.
Because some orders are routed to third-party suppliers automatically, cancellation is not always possible even shortly after purchase. We will confirm either way by email.
9. Chargebacks and record retention
Please contact us through our Contact page before filing a dispute with your bank or payment provider. Many issues (delays, tracking, damaged goods) can be resolved faster through us. Unwarranted chargebacks may result in account restrictions.
We retain order and chargeback records for 18 months to investigate disputes, prevent fraud, and meet payment-processor and legal requirements.
10. Policy updates
We may update this policy from time to time. The “Last updated” date and the version posted on our website apply to orders placed on or after that date.
LumenPatio
Operated by RavenFang Technology LLC
RavenFang Technology LLC, 35 W 31st St, Front A, Unit 168, New York, NY 10001